![]() Never content to rest on its laurels, Aster DM Healthcare is constantly seeking opportunities to set new yardsticks with advanced developments. Headquartered in Dubai, the Aster DM network now encompasses more than 19,657 employees( Doctors, Nurses, Others) with JCI accredited clinics and diagnostic centres. An expansive portfolio includes hospitals and clinics, pharmacies, diagnostic centres, educational institutions, healthcare management and healthcare support systems. About the Companyįrom a single medical centre to a performance-driven healthcare enterprise spread across more than 366 medical establishments, including 27 hospitals, 115 clinics and 223 pharmacies in 7 countries and growing, Aster DM Healthcare has transitioned into being the leading healthcare authority across the Middle East and India.Ĭurrently one of the largest and fastest growing conglomerates in the MENA region, Aster DM Healthcare covers the full spectrum of healthcare services. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: "We'll treat you well." We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the "Aster", "Medcare" and "Access" brands. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. Works closely with customers and external partners for service request follow ups and for confidential informationĪster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. to seek information about the entities, follow up on service reports etc. Works closely with clinics, hospitals, CR and marketing department etc. Prepares and shares lists of customer queries to the concerned management Coordinates with operation team to discuss about report findings Presents data as information for identifying trends leading to corrective actions Reports all marketing campaign responses and registration requests Reports the daily statistics of the center and self-productivity as per the set indicators Gathers information on availability of services with external service providers to assist the customers Use statistical methods to validate the data accuracy and analyse the data sets to derive relevant information Conducts customer satisfaction surveys through outbound calls for customers Registering customers on calls during or before any campaigns conducted by CR, operations, etc. Maintains customer data in the system Requirements Updating the call center internal databases with added details of specialties and clinicians, services, insurances, timings, etc. Collects and compile the survey responses Strives to meet or exceed call center metrics while providing excellent consistent customer service Reviewing recorded calls of peers and self for quality control Follow up on customer complaints/feedback Act as a first point of contact for complaint management Ensures customers details are updated in the relevant databases as and when requested Answers queries on redemption, point upgrades, offers, etc. Registers customers and educate them about the special programs/ initiatives ![]() Assists customers for call back requests received through emails, booking appointments ![]() Record the call details in the system along with summary of query Attend customer inquiries through inbound calls Call Centre Operations and Grievance Handling
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